Providing feedback
Your opinion matters to us. Share your experience, suggestions or complaints with us.
Your opinion
matters to us.
We are always open to new ideas and constructive criticism.
Quick response
We respond within 24h
Confidentiality
Your data is protected
The customer has the right to submit feedback in a form suitable for them (orally, in writing, including electronically).
A complaint can be submitted through the following communication channels:
Processing deadlines
Eurex will review the complaint and inform a consumer client of the possible resolution at the earliest opportunity, but no later than within 15 days , and a legal entity client within 30 days from receipt of the complaint.
If it is not possible to resolve the disagreement within this period, Eurex will inform the client of the reasons for the extension and the additional response deadline.
Eurex will inform the client of the complaint resolution via the client's preferred communication channel. If the client chose the phone as the communication channel, Eurex will also send the resolution to the client by post or email.
If the complaint is not resolved
If, as a final result of complaint handling, Eurex remains in disagreement with the customer or no compromise is reached with the customer, the customer has the right to turn to the supervisory authorities, pre-trial institutions, or the court listed below for an additional independent assessment or resolution of the dispute.
Consumer Protection Board
if the complainant is a consumer
Rahukohtu 2, Tallinn 10130
Phone: 62 01 700, fax: 62 01 701
Email: info@tarbijakaitseamet.ee, website: www.tka.riik.ee
Data Protection Inspectorate
Väike-Ameerika 19, Tallinn 10129
Phone: 62 74 135, fax: 62 74 137
Email: info@aki.ee, website: www.aki.ee
Court
according to jurisdiction, more information: www.kohus.ee
Do you have any questions?
Our customer support is here to help you