Call us (+372) 6 312 100

Complaint procedure

Currencies

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Main currencies

  Sign Buy Sell  
USD USD 1.2198 1.1846

Fall

RUB RUB 71.9402 65.7131

Fall

SEK SEK 9.7090 9.3772

Fall

NOK NOK 9.4592 9.1562

Fall

GBP GBP 0.9011 0.8622

Fall

All exchange rates

Prices in the world market

  Sign Buy Sell  
EUR USD EUR - USD 1.1980 1.1978

Fall

EUR GBP EUR - GBP 0.8852 0.8847

Fall

EUR RUB EUR - RUB 68.8398 68.8145

Fall

All prices in the world market

Complaint procedure

Client has the right to present its complaint in the suitable form (orally or written form).

Client can present a petition by following channels:

  • By phone +372 61 64 120 (workdays from 9:00 to 17:00);
  • By e-mail intsident@eurex.ee;
  • At the website by filling in a feedback form;
  • By post Tornimäe 5, Tallinn 10145;
  • Skype eurex.dealing;
  • At the offices.

AS Eurex Capital will review the complaint and inform the private customer about the solution as soon as possible, but not later than 15 days after receiving the petition. In case of the complaint from legal entity, not later than 30 days after receiving the petition. If the problem can not be solved during this period, AS Eurex Capital will inform the client about the reasons of the delay and the new deadline.

AS Eurex Capital will reply to the client petition in the form that was requested. When the client requested oral answer by the phone, the additional written answer will be sent by e-mail or by post. In case consensus or a satisfactory compromise is not achieved as a result of the proceedings, the client has the right to turn to the next institutions or a court for an independent opinion.

Financial Supervision Authority
Sakala 4, Tallinn 15030;
Telephone 66 80 500, fax 66 80 501;
E-mail info@fi.ee, website www.fi.ee

Consumer Protection Board (in case the petitioner is a consumer)
Rahukohtu 2, Tallinn 10130;
Telephone 62 01 700, fax 62 01 701;
E-mail info@tarbijakaitseamet.ee, website www.tka.riik.ee

Data Protection Inspectorate
Väike-Ameerika 19, Tallinn 10129;
Telephone 62 74 135, fax 62 74 137;
E-mail info@aki.ee, website www.aki.ee

Court
Dependant on the district. Additional information www.kohus.ee